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    Our Policy



    We want you to be fully satisfied with every product you purchase from Renee John.  If you are not satisfied with a product that you purchased, you may return the product within 21 days of delivery for a full refund of the purchase price.  You will be provided with a prepaid return label to return your purchase.  If you use the label, the cost of the shipping will be deducted from the amount refunded to your credit card.

    Items returned must be in their unused original condition with all Renee John item tags attached and any related accessories.  Incomplete, damaged, worn, soiled or altered returns, or anything Renee John reasonably believes has been used, will not be accepted and therefore sent back to the customer.

    How to Return your Purchase

    1)Place the item(s) in the original shipping box

    2)Complete the Returns Form and place it in the box

    3)Attach the Returns Label to the outside of the box and seal the parcel security

    For any further questions, please contact us.


    Receiving a Refund

    Refunds will be credited to the original purchaser’s method of payment

    On receipt of a return, we will process the refund as soon as possible.  We estimate refunds will be made by the provider of your payment method within 7-10 working days.  Working days are Monday to Friday excluding holidays.

    Please retain your Shipping Note until you have received your refund


    There is 5% tolerance in fabric & production quality